Let’s talk through your questions.

Virtual Buyers Agent does not search listings for you. It helps once you have properties you're weighing up: bring them into one place, keep notes, numbers, documents, and checks together, compare Saved details with Still needed items, and see the next check worth doing before inspection, negotiation, or offer.

Choose Start free, create an account, then add a property you have already found and open its Property Hub. The Free plan is permanent, not a trial.

The complete product: the full Property Hub workflow, all 3 decision tools, the document due-diligence checklist and Portfolio tracking. The only limit is 3 properties a month. Starter and Pro buy more volume and nothing else — the plans do not differ by feature.

A short guided questionnaire about your situation, your tolerance for risk and what you are trying to do. Your answers stay visible as your own reference inputs beside the properties you review. They are not a recommendation and they do not reorder anything.

A buyer's agent is a licensed service engaged to act for you, and can bid, negotiate and recommend a property. Virtual Buyers Agent does none of that: it is a self-directed workflow for a property you have already found, and the decision stays yours. You can use it alongside a buyer's agent — it holds the recorded facts, the assumptions and the outstanding checks either way.

Add the first property you have found and open its Property Hub. It opens on what is saved, what is still needed and the one open task — which is the order the rest of the work follows.

None. Virtual Buyers Agent has no AI features. Every figure is rules-based arithmetic you can follow step by step, and the same inputs always produce the same result.

No. Virtual Buyers Agent holds no AFSL and no real estate licence, and nothing in the product is a recommendation about a property, a plan or a provider. Figures are calculated from named public sources and show how they were derived. Check your own circumstances with appropriately licensed professionals before acting.

Users bring in properties they've found, then Virtual Buyers Agent opens a Property Hub Summary showing Saved details, Still needed items, and what to check next. From there they check the numbers, location, documents, and offer — one workspace each.

Virtual Buyers Agent offers a guided property workflow plus 3 decision tools: Stress test, Comparison Studio, and Investment calculator. These tools support stress testing, side-by-side comparison, and investment calculations. Every plan includes all three.

No. There is no score, no grade, no ranking and no "best pick" anywhere in the product — a ranking is a recommendation however it is worded. What it shows is what each figure is based on, where it is valid, and what still needs checking. The stages are the same: no stage is a recommendation — they are your record of where you have got to.

Each supported result is shown with its source, its assumptions and its limits, so you can see what is calculated, what is estimated, and what still needs manual confirmation. The inputs are ABS Census data, RBA indicators, state revenue office duty schedules, and your own property details.

ABS Census 2021 demographics, RBA economic indicators, Mapbox for address search and maps, and OpenStreetMap for nearby amenities such as schools, shops, parks, transport and medical services — all listed with their licences and update frequency on our Data Sources page. We do not use crime statistics or local council datasets. Coverage varies by location, and results cite the relevant source rather than hiding gaps.

A source label says where a number or a detail came from: From listing, Estimate, Confirmed, Still needed, Unavailable, or a specific public source. It is how you tell what is saved, what is assumed, and what still needs checking before you rely on it.

You can bring in any Australian residential address — house, unit, townhouse or apartment. What the product knows about it depends on which public sources cover that area, especially regional and remote locations, and a figure that is not available is labelled rather than filled in.

Leave it unknown. Calculations that need a price stay unavailable until you enter one, either sourced or as your own clearly labelled estimate. Virtual Buyers Agent does not quietly turn a suburb figure into the price of your property.

That depends on the information available and how many tasks you complete. Missing inputs, unavailable sources and unfinished document tasks stay visible, rather than the product claiming every property can be reviewed on a fixed timetable.

It depends on the source. Your saved property details change when you edit them; government, planning and census sources follow their own publication schedules, and each figure carries the vintage of the source it came from.

Bring properties you've found into your pipeline for ongoing monitoring. Free users can track up to 3 properties per month, Starter users can track 50, and Pro users get unlimited properties (subject to fair use policy). Every plan runs the same complete guided workflow — volume is the only difference.

Your subscription renews monthly. You can upgrade or downgrade at any time - changes take effect at your next billing cycle. Cancel any time with no long-term commitments.

Open Billing in Settings and use the Stripe billing portal. Stripe shows the effective date and any charge or credit before you confirm. A plan change alters the monthly property limit and nothing else.

Yes. There is no minimum term and no cancellation fee. Cancelling stops the renewal, and you keep the plan until the end of the period you have paid for.

Paid subscriptions are processed by Stripe, using the payment methods shown at checkout. The published plans are monthly Free, Starter and Pro; there is no annual plan.

You can cancel a paid plan at any time, which stops future renewals. Cancelling does not automatically refund the unused part of the current billing period, except where required by law — if something has gone wrong, contact us and we will consider it. Free plan users are never charged. Nothing here limits your rights under the Australian Consumer Law.

Stripe emails the receipt for a completed payment. Open Billing in Settings and then the Stripe billing portal for invoices, receipts, payment methods, plan changes and cancellation.

Yes. Virtual Buyers Agent is a responsive web app that works in desktop, tablet and mobile browsers. There is nothing to install, and there is no iOS or Android app.

Your properties and figures belong to your account. They are not sold, and they are not shared with agents, lenders or brokers. The privacy policy sets out what is stored, for how long, and how to request deletion.

Current versions of Chrome, Safari, Firefox and Edge. Internet Explorer is not supported.

No. An internet connection is needed to run checks and load your saved work. A CSV you have already exported opens offline in your own spreadsheet.

Email info@virtualbuyersagent.com.au, or use the contact form. It reaches one shared inbox — there is no support queue and no ticket number, so this page promises you no reply time. Every plan gets the same support.

Write to us and a person reads it. Virtual Buyers Agent is not a property-advice hotline, so support covers account access, billing, workflow questions and technical issues — not whether to buy something.

Refresh the page first, then email info@virtualbuyersagent.com.au with your account email, the page you were on, what happened, and a screenshot. That is enough to reproduce most problems.